Payment Services Manager
DescriptionControls workflow management of day to day Payments activities.
Supports risk and compliance efforts by creating processes to meet all regulatory requirementsTrains and helps develop staff in line to company policies and procedures.
Manages, evaluates, coaches and develops team members to ensure performance standards are met.
Monitors and resolves high-risk payments accounts.
Maintains all tracking necessary to efficiently and effectively manage the productivity of all resources.
Assigns tasks to the team and ensures they are completed within defined SLA's.
Ensures Payments team has a clear understanding of tasks and deliverables.
Develops and maintains relationships with business partners and support groups to build awareness of identified and potential issues impacting Operations.
Manages all departmental practices and procedures; ensures team alignment as all times.
Develops and delivers payment processing metrics and derives actionable insights to leadership and business stakeholders.
Performs regular in-line QC reviews to ensure practices in accordance with all internal policies and procedures as well as state and federal regulations.
Facilitate weekly update meeting with team members.
Hires, trains, coaches, and leads a high caliber and diverse team.
Employees in this role do not take customer payments.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supports risk and compliance efforts by creating processes to meet all regulatory requirementsTrains and helps develop staff in line to company policies and procedures.
Manages, evaluates, coaches and develops team members to ensure performance standards are met.
Monitors and resolves high-risk payments accounts.
Maintains all tracking necessary to efficiently and effectively manage the productivity of all resources.
Assigns tasks to the team and ensures they are completed within defined SLA's.
Ensures Payments team has a clear understanding of tasks and deliverables.
Develops and maintains relationships with business partners and support groups to build awareness of identified and potential issues impacting Operations.
Manages all departmental practices and procedures; ensures team alignment as all times.
Develops and delivers payment processing metrics and derives actionable insights to leadership and business stakeholders.
Performs regular in-line QC reviews to ensure practices in accordance with all internal policies and procedures as well as state and federal regulations.
Facilitate weekly update meeting with team members.
Hires, trains, coaches, and leads a high caliber and diverse team.
Employees in this role do not take customer payments.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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